If you have a complaint…
I always try to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure that I can put things right as soon as possible, please read the complaints procedure below. I will then be able to respond promptly to ensure your complete satisfaction.
As soon as possible after the completion of the work, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards I aim to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact me as soon so the problems I can put them as soon as possible.
Either call, email or write to me. I aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to fix any issues raised.
Where I cannot resolve your complaint using this business complaints procedure, as a Which? Trusted Trader I use the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that I cannot sort out your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.
Peach Properties Heating Services
119 Woodville Road
Swadlincote DE12 6LU
Tel: 01283 761 251
Mobile: 07950 700 708